We dispatch 5 Times a day! So your order is on its way FAST!
Delivery Options are:
Click and Collect:
Although we are an online store, we are happy for Sydney customers to collect their order from our warehouse in Chatswood once they have placed their order online (choose 'Click & Collect' as your delivery option at the checkout).
Our warehouse is open to the public between 9:00am and 3:00pm Monday to Thursday and 9:00 am till 12:00pm on Friday . If you have already placed your order online and now wish to pick up, this can still be arranged and any postage cost paid is issued as store credit to your account.
Standard Delivery: $7.50 (calculated by Weight and Postcode for WA, SA, TAS & NT)
Express Delivery: $9.75 (calculated by Weight and Postcode for WA, SA, TAS & NT)
Sydney Metro - Same Day Courier Delivery ($15.99):
International Delivery (cost varies):
Please note: delays as a result of carriers are out of our control. Please track your order via your tracking email
Our packing team takes great pride in sending out orders quickly and efficiently. Dispatch time frames vary depending on the shipping option you have chosen (please see above section for details). 'Dispatched' is basically another word for 'posted' or 'shipped' and means that your parcel has left our warehouse. We don't use the word 'posted' simply because we don't actually post parcels in a mailbox...instead we give them to the delivery carriers who come to us! You will receive an order update email from us on the date of dispatch, advising you that your order has been shipped by us today. This will include the name of the delivery carrier, the parcel tracking number and a link on how to track your order.
Delivery time (after dispatch) is the time it takes the delivery carrier to deliver your parcel once we have given it to them. This is also known as 'delivery transit time' and are the estimates provided by our delivery carriers. The vast majority of parcels are delivered within their stated time guides. Please note Nursing Angel is unable to accept responsibility or provide compensation for delivery carrier delays or errors.
We use Australia Post and couriers to deliver Australian orders. A street address is required for courier deliveries and we may request this if one has not been provided at checkout. For cities, towns and metro areas please use a street address. For regional and remote areas which are obviously not serviced by couriers, a post office box address is fine to use. Double check that the shipping address you have provided is correct (particularly the postcode, so easy to make a typo when ordering at midnight!) to minimise any potential delivery delays and to avoid parcels being returned to us as undeliverable.
We will email your parcel tracking number on the date of dispatch, together with a link on how to track your order. If your parcel has not arrived as expected, please refer to this email and link for full information. If you have deleted this email, please contact us to have it re-sent to you. The most common reason for parcels not arriving as expected is due to misplaced or lost delivery calling cards (the parcel is usually awaiting collection at the post office or with the courier depot waiting for your phone call to arrange re-delivery). If you are still unable to locate your parcel after following the instructions in the tracking link, please contact us for assistance at least one day after the full delivery time estimate has elapsed.
If Not Home For Delivery:
Parcels are either signed for, left for "safe drop" on the premises at the drivers discretion or a card is left by the driver with next step instructions.
Delivery Instructions & Authority To Leave:
If you have any delivery instructions or wish to give Authority To Leave your parcel if not home, please write clear details in the order notes area at checkout. Your instructions will then be passed onto the delivery carrier. Default instructions for Australia Post and Fastway Couriers are Authority to Leave.
Free Shipping Promotions:
Occasionally we have free shipping promotions or offers. If your order qualifies for free shipping, this option will appear at checkout. Please select the Free Shipping option and no postage cost will be charged. We are unable to change to free shipping if this option is not selected at checkout. In the event an item from an order that received free shipping is returned for store credit, the Standard Delivery shipping cost is automatically deducted from the store credit amount.
Return To Sender Parcels:
If a parcel is returned to us as undeliverable - whether due to incorrect address details, non-response to delivery calling cards or failure to track parcels etc - an additional shipping and handling fee applies to have it re-sent.