We sincerely hope you love the products you've purchased at Nursing Angel! If you have changed your mind, Nursing Angel will gladly accept 'change of mind' returns for exchange, refund or store credit.
Please download the Returns form here. Fill it out and send it back with the product(s) you wish to return.
Please abide by the following conditions, to ensure that your return will be accepted.
Please note Nursing Angel reserves the right not to offer or process a change of mind return if these requirements are not satisfied. This change of mind returns policy is in addition to your statutory consumer rights.
If a refund is requested the funds will be returned to the account via which the initial payment was made.
Returns are processed within 2 business days of receiving the items at our warehouse.
The customer is responsible for postage costs of change of mind returns, including supplying a self-address pre-paid satchel for exchanges.
We highly recommend using Registered Post as Nursing Angel cannot accept responsibility for loss or damage. Please keep a hand written record of your Registered Post label number(s) for tracking purposes and in the rare event a claim arises. Package return items carefully and appropriately when posting to us. Original postage costs are not refundable. Where an item is returned from an order that received free shipping, the standard flat rate shipping cost will be deducted from the return if a store credit or refund has been requested.
Items excluded from change of mind return:
Nursing Angel will not accept change of mind returns for the following items, irrespective of whether in original condition or if other requirements of change of mind returns are met. Please contact us before purchasing these items if you have any questions.
Faults, Errors and Damaged Goods:
In the event we have sent you the wrong item due to a packing error or an item has been damaged in transit, Nursing Angel will cover the postage costs of having the item sent back to us and for the correct item to be sent to you.
If in the event of a Fault, Error or Damage in transit the 30 days returns period is wavered. However Nursing Angel must be notified within 5 business days of delivery by Phone (02 9417 6585) or email (email@example.com) such an issue has occurred. In the case of goods arriving damaged, failure to notify Nursing Angel within 5 business days will void cover and the goods will be considered damaged post arrival.
Some items or order values qualify for free gifts which are conditional upon retention of the item purchased or a particular order value. If you are no longer eligible for the free gifts, please return in resalable condition with your parcel. The recommended retail price (RRP) of gifts will be deducted from the store credit if not received with the return parcel in resalable condition. For exchanges, there is no need to return free gift(s) unless exchanging for a different item that does not qualify for the offer.
Your returns form can be found by following this link. Please fill it out carefully, and include it in your parcel.
Address: Po Box 3128 Willoughby North 2068 NSW
Your change of mind return will be processed within three business days after receipt:
If the requirements for change of mind return are not satisfied, the return will be deemed ineligible and cannot be processed. Ineligible returns are automatically sent back to the customer in their exchange satchel or upon payment of return postage cost if no satchel is provided.
Consumer guarantee returns:
Nursing Angel is committed to providing quality products for our customers. If you believe you have received a product from us which breaches a consumer guarantee under the Competition and Consumer Act 2010, please contact us immediately with full details. We will then give you instructions on how to send the item to us for physical inspection. In most cases it will be forwarded to the manufacturer or their representative for confirmation that it has not met a consumer guarantee. Depending on the outcome, you may be entitled to refund or other remedy.
Please read the Returns Policy above before submitting this form.