• How do I place an order?
• Do I need to create a new account before shopping online?
• How do I find products on your website?
• How do I know that a product is in stock?
• I am after a particular product that is not listed on your website or is out of stock.
• How do I add products to my shopping cart?
• How do I view or edit my shopping cart?
• How do I calculate postage costs?
• What are Wish Lists and how do I use them?
• How do I start checkout to make a purchase?
• I'm not sure if my order went through as there was an error at checkout.
• How do I know if my order was successfully placed?
• How can I check the status of my order?
• How do I make a change to my order or add another product?
• How do I cancel my order?
• How do I arrange for a gift order to be sent without an invoice?
• Can I pick up my order from your warehouse?

How do I place an order?

Website: Order online anytime – our website never closes! Simply add the items you would like to purchase to your shopping cart and proceed to the secure checkout.

Phone or Email: If you prefer not to order online, please feel free to contact us to place an order by phone or via email.

Do I need to create a new account before shopping online?

No, you do not need to create a new account until you are ready to proceed to checkout and purchase the items in your shopping cart. Before this time, you can add items to your cart without the need to provide any of your details. If you choose not to go ahead with the order, simply close your web browser without commencing checkout. Note: If you would like to use Wish Lists, you will need to create a new account first.

How do I find products on your website?

Our website is designed to be user friendly and easy to navigate. You can locate products by browsing the categories in the left hand column or by entering keywords in the search engine in the top right hand corner. You can also shop by brand.

As you browse the website, you'll notice the left and right hand columns will also show you related products, a list of your recently viewed products and shop by price option. When reading about a product, click on the Also Viewed tab (just above the product description) to see what customers who also viewed the product have looked at too.

How do I know that a product is in stock?

You can rest assured that Nursing Angel does not drop ship or misleadingly list products as being in stock when they’re not. Here's how to tell if a product is in stock or not:

• Out of stock: If an item is out of stock, you will not be able to add it to your shopping cart and you will see anote that the item is currently unavailable.
• In stock: If you are able to add an item to your shopping cart, it means the product is physically in our warehouse ready to ship.
• Pre-orders: On rare occcasions we have a product available for special pre-order: if this is the case, full details of pre-order status and estimated shipping date are displayed on the product page underneath the Add To Cart button (highlighted in a yellow box so you can't miss it!) Pre-order status is also highlighted when viewing your shopping cart. If you include a pre-order product in your order, your complete order will be shipped around this date.

I am after a particular product that is not listed on your website or is out of stock.

If you can’t find what you are looking for on our website, please contact us with the details and we’ll do our best to locate it for you. Custom orders are also available for specific parts for Ameda and Medela breast pumps.

If you want to know when an out of stock item will become available again, please contact us for information.

How do I add products to my shopping cart?

To add a product to your shopping cart, simply click on the Add To Cart button when viewing the product. If the product has options (eg size, colour), please select this first before clicking the Add To Cart button.

How do I view or edit my shopping cart?

Click on View Cart at the top of the page and the contents of your shopping cart will appear. To remove a product, click on the Remove link that appears next to the product. To edit quantity, choose the new quantity required from the drop down menu then click on the Update Quantities button at the bottom of the page.

How do I calculate postage costs?

We use flat rate shipping costs for Australian deliveries and occassionally have free shipping promotions: please see Shipping & Delivery for more information. To view shipping options and costs, you can also use the shipping calculator as soon as you have an item in your shopping cart: click on View Cart at the top of the page and you will see the shipping calculator.

What are Wish Lists and how do I use them?

Wish Lists allow you to keep a list of products you are interested in and save them so they can be easily viewed on your future visits to the website. You can add, edit and remove wish lists, see products in your wish lists and optionally add each product to your shopping cart for purchase. An account is required to use Wish Lists: please click on Create An Account or My Account at the top of the page to create a new account or sign in to your existing account.

How do I start checkout to make a purchase?

To purchase the items in your shopping cart, click on Checkout at the top of the page or when viewing your shopping cart. You will be taken to our secure checkout system to complete your purchase.

I'm not sure if my order went through as there was an error at checkout.

If you received an error at checkout or your internet connection dropped out, you can click on Order Status at the top of the page to see if the order was successfully placed. New orders that have been successfully placed will have the status of Awaiting Fulfilment (payment received) or Awaiting Payment (payment pending). If your order has the status of Declined or Incomplete, please click on it to complete. If no order appears at all, please try placing it again.

How do I know if my order was successfully placed?

As soon as you have placed an order, you will receive an email for us. Please check this email to see if your order was successfully placed and if order details are correct. If any changes are required, please contact us immediately with the details.

If you haven't received an email about your order:

• Check your junk mail folder just in case overactive spam filters have incorrectly placed it there (to avoid this happening in future, add Nursing Angel to your list of safe email recipients).
• Check you entered the correct email address when creating an account (it's easy to type hotmial instead of hotmail when you're ordering at midnight!) Your email address is also used to sign in to your account; if you can't sign in then it's likely an incorrect email address was typed. Please contact us to have this fixed.
• Sometimes host servers are full or the email has been accidently deleted. Never fear, you can still check the status of your order (see below)
• If you experienced an error at checkout, your order may not have been successfully placed. Please check the status of your order (see below).

How can I check the status of my order?

You can check the status of your order at anytime: simply click on Order Status at the top of the page and sign in to view full details about your order. This link is also included in the order emails you receive from us.

• Awaiting Fulfilment: Order received and paid in full. It's now ready for our packers to prepare for shipping.
• Awaiting Payment: Order received by payment is pending. Once payment has been received, the status will change to Awaiting Fulfilment.
• Incomplete: The order was not completed. Please click on it to complete the order.
• Declined: Payment was declined. Please click on it to make the payment.
• Shipped: Your order has been dispatched by us. Please click on it to view shipment date, tracking number and the delivery carrier used.
• Completed: Your order has been completed.

How do I make a change to my order or add another product?

We are happy to make changes to your order prior to shipment: please contact us immediately with the full details. If your order has already been shipped, we are unable to make changes and our normal Returns Policy procedures apply.

If you would like to add extra items to your order prior to shipment, please contact us immediately with the full details (including authority to charge your credit card for the items). We need to process 'add to' orders manually so that no additional postage cost is applied (Australian deliveries only). Postage costs are non-refundable so do contact us to add extra items to your existing order instead of placing a second order online and incurring the additional postage cost.

Note: If you have noticed a typing error in your name, address or phone number for an order that has not yet been shipped, please do not sign in to your account to make the changes (our packers may have already printed out your order so won't be aware of the updates!) Please contact us to make these changes for you.

How do I cancel my order?

If you wish to cancel an order prior to shipment, please contact us immediately. A cancellation fee applies of $5 for orders under $200 or 5% for orders of $200 and over. This is automatically deducted from the refund amount. If your order has already been shipped, we are unable to canccel and our normal Returns Policy procedures apply.

How do I arrange for a gift order to be sent without an invoice?

Please write a note in the Order Instructions/Comments area at checkout and we'll make sure the order is sent without an invoice. You can also write a gift message for the recipient in this area.

Can I pick up my order from your warehouse?

Although we are an online store, pick ups are available for breast pumps (hire and purchase) and special needs feeding items from our warehouse  at a pre-arraged time. Our warehouse is a very busy environment and unfortunately we have to restrict pick ups to the above orders only: for all other items please choose the Express Shipping option for fast delivery.  

To arrange a pick up a breast pump or special needs feeding item, please contact us to place your order over the phone (so no postage cost is applied) and to arrange a collection time. If you have already placed your order online and now wish to pick up, this can still be arranged however postage cost paid is non-refundable.